COVID-19 Advisory
What you should know before you go.
Before you purchase your ticket or head to an event, it is important to understand the health guidelines
and entry requirements many Event Organizers have adopted to ensure the safe return of live events.
Below, you will find the information you need regarding new COVID-19 event protocols.
What is a Health Check?
Health Checks are safety protocols instituted by Event Organizers to help reduce attendee exposure to
COVID-19. BoletosAqui.com does not set or control Health Check guidelines, which is why different
events you see in our marketplace may have different protocols. While specific requirements vary across
venues and events, some common measures may include, but are not limited to: proof of full vaccination
against COVID-19, proof of a negative COVID-19 diagnostic test result prior to entering the event, a rapid
onsite COVID-19 test, or participating in a brief health questionnaire.
Are refunds being offered for events whose entry requirements have been updated to include
vaccinations or testing?
Refund guidelines are determined by BoletosAqui.com
- If refunds are available for your event, your refund request will be processed to the original method of
payment used at time of purchase, once funds are received, which is usually completed within 30 days.
Who decides if a Health Check is required?
In partnership with local health departments and government guidelines, the Event Organizer (those who
provide events, such as artists, venues, teams, fan clubs, promoters, and leagues) monitors local COVID-
19 trends and determines if Health Checks will be required to attend an event. In some instances, an
Event Organizer may choose to exceed protocols mandated by local governments. Check your Event
Organizer’s website regularly for updates as guidelines are subject to change. You may also see some of
these protocol details in event information on BoletosAqui.com, but we do not control or set the
guidelines.
Is BoletosAqui.com requiring proof of vaccination or a negative COVID-19 diagnostic test for
entry?
No, BoletosAqui.com does not set or control Health Check guidelines. Certain Event Organizers are
opting to require entry qualifications for fans to attend their event. Additionally, some state and local
governments are mandating Event Organizers to require health checks at entry. Information regarding the
specific Health Check requirements for your event can be found on the Event Organizer’s website
(usually the venue’s site) and may also be located on the event page.
How will I know if the event I am going to requires vaccination or a negative COVID-19 diagnostic
test?
Fans should regularly check the Event Organizer’s website (usually the venue’s site) for updated details
regarding potential Health Check requirements. Additionally, some Event Organizers may state Health
Check entry requirements on their event page on BoletosAqui.com and include Health Check information
in confirmation emails and pre-event day notifications. Some Event Organizers updating Health Check
requirements after the initial sale may send ticketholders an updated notification alerting them to the
change in entry qualifications. Check your Event Organizer’s website regularly for updates as guidelines
are subject to change.
I have received my first COVID-19 vaccination dose, will my first dose vaccination card be
accepted at entry?
Most Event Organizers requesting proof of full vaccination for entry require the last vaccination dose to be
administered at least two weeks prior to the event date. Please check the Event Organizer’s website
(usually the venue’s site) for event-specific Health Check requirements.
How soon to the event date should I take a COVID-19 diagnostic test?
Many Event Organizers require proof of a negative COVID-19 diagnostic test 48 to 72 hours prior to the
event date. Timeframes for accepted tests may vary. Please check the Event Organizer’s website (usually
the venue’s site) for specific Health Check guidelines pertaining to your event
Who will check vaccination status or negative COVID-19 diagnostic test at the entry?
This process will differ from event to event. Most Event Organizers will designate personnel to check
vaccination cards and/or negative COVID-19 diagnostic test results.
Is my health information protected?
BoletosAqui.com does not store or have access to information related to your Health Check. In some
cases, the Event Organizer may require you use a third-party app like CLEAR to validate your identity in
relation to your Health Check, in which case you would need to read their privacy policy for more
information.
Does every attendee need to pass the Health Check?
In most cases all attendees, regardless of age, will need to pass the Health Check requirements. Please
check the Event Organizer’s website (usually the venue’s site) for event-specific details.
As the ticket purchaser, am I certifying all individuals in my party attending the event will meet the
requirements specified by the Event Organizer?
Yes. As the ticket purchaser, you certify all members of your party will follow the Health Check
requirements specified by the Event Organizer.
A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still
attend an event requiring vaccination?
Most Event Organizers requiring Health Checks will ask unvaccinated fans under 12 years of age to
provide proof of a negative COVID-19 diagnostic test prior to entering the venue. Check your event page
or the Event Organizer’s website (usually the venue’s site) for specific diagnostic requirements or entry
protocols related to this age group.
I am ineligible for vaccination due to underlying health conditions, am I unable to attend an event
requiring vaccination?
Most Event Organizers requiring Health Checks will ask unvaccinated fans over 12 years old with a valid
medical restriction & medical note to take a COVID-19 diagnostic test and provide proof of negative result
prior to entering the venue. Check your event page or the Event Organizer’s website (usually the venue’s
site) for specific diagnostic requirements.
What if I can’t get the vaccine for religious reasons?
Most Event Organizers will make accommodations for fans with religious exemptions to attend their event
if they provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue. Check
your event page or the Event Organizer’s website (usually the venue’s site) for specific diagnostic
requirements.
Are Event Organizers requiring a specific type of COVID-19 diagnostic test?
Many Event Organizers require proof of either a negative PCR or antigen COVID-19 diagnostic test.
Please also check your Event Organizer’s website (usually the venue’s site) for specific diagnostic
requirements. Federal guidelines mandate that COVID-19 tests be free so they are accessible to
everyone.
Will I have to wear a mask?
Depending upon local health departments and government guidelines, Event Organizers may either
require or encourage guests to wear a mask, regardless of vaccination status. For those events where
masks are required, all attendees – regardless of vaccination status – will be expected to wear a mask at
all times, except while actively eating or drinking. For events where masks are encouraged, all attendees
- regardless of vaccination status – will be encouraged to wear a mask except while actively eating or
drinking. Check your event page or the Event Organizer’s website (usually the venue’s site) for health
protocols specific to your event.
Will event staff follow the same Health Check protocol as fans?
Most Event Organizers require venue staff, vendors and concessionaires to follow the same onsite Health
Check requirements as fans. Check the Event Organizer’s website (usually the venue’s site) for health
protocols specific to your event.
Will staff be required to wear masks?
Many Event Organizers are requiring staff to wear masks. Check the Event Organizer’s website (usually
the venue’s site) for health protocols specific to your event.
What happens if I fail the Health Check at the event?
It’s up to the Event Organizer’s discretion whether refunds will be offered for a failed Health Check.
BoletosAqui.com does not set these guidelines, please contact your Event Organizer directly to
understand their specific refund policy prior to purchase. In addition, most events will give you the option
to purchase Allianz ticket insurance when you buy your tickets on BoletosAqui.com, which may entitle you
to a refund.
What if I would rather get a refund than follow the Health Check protocol?
Refund guidelines related to updated COVID-19 health protocols are determined by individual Event
Organizers. For most events, you will receive additional information regarding your specific event via
email prior to the event date.
What are my options if I am unable to attend because I have been exposed to a positive COVID-19
case or am experiencing COVID-like symptoms?
Refund guidelines are determined by individual & Event Organizers.